TERMS & CONDITIONS

INTRODUCTION

This Website (www.finestlinencompany.co.uk) (the " Website"), is owned by and operated by Fine Linen Collection Ltd (" The Finest Linen Company” “FLC” " we" or " us”).  If you have any queries the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us using the details below:

The Finest Linen Company
Unit 1:4 Duckburn Park
Dunblane
FK15 0EW

hello@finestlinencompany.co.uk
01786 388033

Registered in Scotland: SC628184
VAT: GB 322 6366 17

 

OFFER TERMS AND CONDITIONS

PROMOTIONAL OFFERS

Occasionally FLC run promotions and offers on selected products or lines.  All of our Promotional Offers are subject to the below terms and conditions:

  1. They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;

  2. They cannot be used in conjunction with any other offer;

  3. They are valid for a limited period of time as specified in the marketing communication on the website or in stores, they cannot be used outside of that period;

  4. They are not valid special order items.

  5. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;

  6. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

 

USE OF WEBSITE

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy which include such things as dealing with orders, opening accounts and processing payments.  You will notify us of any changes to that information.
 

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to The Finest Linen Company for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

 

ORDERS

PLACING AN ORDER

By placing an order with us you agree to and accept these Terms.  By placing an order via this Website you are making an offer to The Finest Linen Company to purchase and delivery of the goods detailed in your order upon the terms described in your order.

 

Once you have placed an order for goods and delivery we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and The Finest Linen Company for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order for any made to order items. For all other types of products, your credit/debit card/PayPal account will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your legal rights.

Prices and availability of goods are subject to change without notice.

 

DELIVERIES

Please note that a delivery charge will be added to your order value where appropriate.   Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. The Finest Linen Company connot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

EU Deliveries (other than the UK)

Deliveries to EU countries outside the UK will be subject to the following terms and conditions.

Products purchased from EU countries outside the UK will be delivered by a third party delivery service selected by The Finest Linen Company.

By accepting these terms and conditions and requesting delivery within the EU (other than the UK) you are making an offer to The Finest Linen Company’s chosen third party delivery provider to deliver the goods detailed in your order upon the terms and charge described in your order. Ownership, title and risk of the goods will pass to you when the goods are placed at your (or The Finest Linen Company’s chosen third party delivery provider) disposal at our UK premises. Prices are inclusive of UK VAT at the applicable rate.

 

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

 

STOCK AVAILABILITY

We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.

 

YOUR RIGHT TO CANCEL

You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. Returns must be made by post and are returned at your own cost. For more information, to request a cancellation before dispatch or to arrange a return please email us at hello@finestlinencompany.co.uk.

 

 

OUR RETURNS POLICY

If you are not entirely happy with the goods that you have chosen you may return them to us within 30 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or misdescribed products.

If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and in the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information page or any specific care instructions provided with your purchase. Return of an item is at your own cost unless the item is faulty. For further details please email hello@finestlinencompany.co.uk.

 

RETURNING YOUR ITEMS

Whether exercising your legal right to cancel or returning a product under our returns policy, certain items cannot be returned, for example, for hygiene reasons. For further details please visit our Returns page.

 

Please email us prior to sending your returns and we will send a returns form.  Please post your items back to:

RETURNS DEPARTMENT
The Finest Linen Company
Unit 1:4 Duckburn Park
Dunblane
FK15 0EW

 

CUSTOMS AND IMPORT DUTIES

All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.  If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

  

GENERAL TERMS AND CONDITIONS

 

DISCLAIMER & LIMITATIONS OF LIABILITY

The Finest Linen Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither The Finest Linen Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Finest Linen Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of The Finest Linen Company and any other associated company of The Finest Linen Company as if references to The Finest Linen Company included references to each such associated company.

While The Finest Linen Company uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Finest Linen Company will not be responsible for any errors or omissions or for the results arising from the use of such information. While The Finest Linen Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Finest Company will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. The Finest Linen Company does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with The Finest Linen Company. The entire liability of The Finest Linen Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The Finest Linen Company will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Finest Linen Company may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of The Finest Linen Company.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

 

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Finest Linen Company or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with The Finest Linen Company; and

Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

 

LAW AND TERRITORY

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by Scottish law and you agree to submit to the non-exclusive jurisdiction of the Scottish court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

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Fine Linen Collection Ltd (t/a The Finest Linen Company), Unit 1:4 Duckburn Park, Dunblane FK15 0EW

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